Privacy Policy

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At The Deborah project CIC we take your privacy seriously. We are a community Interest Company based in Coventry providing housing and support services for vulnerable women. We are committed to treating your data fairly , lawfully, and in line with data-protection rules, including the UK GDPR.

What information we collect.

Name address and contact details ( email, phone address)

Details you share with us through forms, enquiries, sign-ups, or service referrals.

Information you provide if you volunteer with us, join a project, or apply for a role.

Basic website  usage data ( such as pages visited) usually collected through cookies or website analysis.

How we use your information 

We use your information to 

Answer enquiries and respond to emails and phone calls.

Inform you about our services, events, or projects if you have agreed to receive them.

Manage referrals, assessments  and support for service users ( ion line with safe guarding and consent)

Comply with legal regulatory, and funding requirements.

Improve our website and how we communicate with you.

We use your information to:

• Answer your enquiries and respond to emails or phone calls.
• Inform you about our services, events, or projects if you have agreed to receive them.
• Manage referrals, assessments, and support for service users (in line with safeguarding and consent).
• Comply with legal, regulatory, and funding requirements.
• Improve our website and how we communicate with you.

We only process your information when we have a lawful basis, such as:

• Your consent (for example, newsletter sign‑ups or surveys).
• Needing to carry out a service or support you have agreed to.
• A legal or contractual obligation (for example, safeguarding or reporting).
• A legitimate interest in running our services, provided this does not unfairly harm your rights.

We may share your information with:

• Partner organisations, local authorities, or support agencies where necessary for your safety, housing, or support.
• Funders or regulators, only where required by law or grant conditions.
• Service providers (e.g., email or website hosts) who process data on our behalf under strict data‑protection contracts.

We do not sell your personal information to third parties or use it for direct marketing unless you have clearly opted in.

We take reasonable steps to protect your information through:

• Password‑protected systems and secure storage.
• Limited access to authorised staff and volunteers only.
• Regular review of data‑protection practices.

Despite this, no online system is 100% secure, and we cannot guarantee absolute security, especially where you choose to share information publicly.

We keep your information for as long as necessary for the purpose it was collected, or as required by law. For example:

• Service users’ records may be kept for [X] years after the end of support.
• Website contact details may be kept for [X] months unless you ask us to remove them earlier.

You can ask us about how long we keep your data at any time.

Under data‑protection law you have the right to:

• Ask for a copy of any information we hold about you.
• Correct inaccurate or incomplete information.
• Ask us to erase your data where there is no compelling reason to keep it.
• Object to or restrict how we use your data in some cases.
• Withdraw consent for marketing or newsletters at any time.

To exercise these rights, please contact us at:
[Your contact email or postal address].

Our website may use essential cookies to make the site work (e.g., remembering your settings). Non‑essential cookies (for analytics or social media) are only used if you give consent. You can change your cookie preferences or manage them in your browser settings.

We may update this privacy policy from time to time. Any changes will be posted on this page with a new “last updated” date. We encourage you to check this page regularly.

If you have any questions about how we use your data, or if you would like to make a request or complaint, please contact: 

The Deborah Project
Support@thedeborahproject.co.uk
67 London Road

Stretton On Dunsmore

Rugby

CV23 9JB

If you believe your data‑protection rights have been breached and you are not satisfied with our response, you can contact the UK Information Commissioner’s Office (ICO) for further advice.